Charging Service

User Registration
The person who is using the service should be registered to the system as a user/customer. For registering as a user/customer, the person should download the GOGREEN application from the Play Store or Apple Store and register themselves as a user/customer by providing personal information such as phone number, email, and name. The user can use either their phone number or email for registration. Additional personal information might be required after registration, subject to services requested by the user/customer.

Connection to the service
The user can access the charging points with the help of the GOGREEN CHARGING INDIA PVT LTD.

Charging Session
The charging session starts from the time when the user starts the session through the app/RFID Key, and the session is considered ended when the timer runs out or when the user/customer terminates the session manually from the App/RFID Key. It is the customer’s responsibility to ensure the charging begins and completes correctly.

Procedure for requesting Refund
Users/customers can request a refund by emailing admin@gogreenchargingindia.com.com with the reason for the refund. Refund requests must be submitted within 72 hours of booking. Processing can take up to 5 to 7 business days.

Eligibility Criteria for Refunds
(1)The device is unable to provide output even when there is a power supply.
(2)The device is inaccessible due to software/firmware issues from the GOGREEN team.
(3)The device stopped abruptly due to technical issues. Partial refunds may apply based on usage.
(4)If payment was successful but the user couldn't access the booking page, verification will be done before processing the refund.

PRODUCT

Your Order Return/Refund Rights

(1)You are entitled to cancel Your Order within 7 days if the product is damaged when received.
(2)The deadline for return/return an Order is 3 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
(3)In order to exercise your right of return/refund, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
(4)By email: admin@gogreenchargingindia.com
(5)By phone number: +91 9150474808

Conditions for Returns/Refund

In order for the Goods to be eligible for a return, please make sure that: The Goods were purchased in the last 3 days The Goods are in the original packaging The Goods are with proper purchase details. The following Goods cannot be returned: The supply of Goods made to Your specifications or clearly personalized. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Your Order Return/Refund Rights
You are entitled to cancel your order within 3 days if the product is damaged when received. Returns must be made within 5 days of receiving the goods.

Conditions for Returns/Refund
(1) Goods must be purchased within the last 3 days.
(2)Goods must be in original packaging with purchase details.
(3)Certain goods cannot be returned, such as personalized items, perishable goods, and unsealed hygiene-related products.

Returning Goods
You are responsible for the cost and risk of returning goods. Send returns to: 3rd Floor, Plot No A4, 1st Main Road, Chandrasekharan Avenue, Okkiyam Thuraipakkam, Chennai - 600 097, TamilNadu, India.

We cannot be held responsible for damaged or lost returns. Use a trackable mail service for proof of return delivery.

Return Policy for GOGREEN CHARGING INDIA PVT LTD

At GOGREEN CHARGING INDIA PVT LTD, we are committed to ensuring that our customers are satisfied with their experience using our EV charging stations and services.

Contact Information

Email: admin@gogreenchargingindia@gmail.com

Phone: +91 9150474808

Address:3rd Floor, Plot No A4, 1st Main Road, Chandrasekharan Avenue, Okkiyam Thuraipakkam, Chennai - 600 097, TamilNadu, India.