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General Questions
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Our charging stations are compatible with all electric vehicles that use standard charging connectors. This includes most models from popular EV manufacturers like Tesla, Nissan, Chevrolet, and others. If your EV uses a different connector type, please contact us to verify compatibility before using our stations.
You can find our charging stations using our mobile app or by visiting our website. Simply enter your location, and our app will display the nearest available stations with real-time availability and status updates.
Charging costs vary depending on the location and the type of charging station you use. We typically charge either by the amount of energy consumed (kWh) or the duration of the charging session (per hour). Please refer to our pricing page or our mobile app for exact rates for each station.
Yes, all of our charging stations are fully compliant with industry safety standards. They are regularly maintained and monitored for safety and performance. However, we always recommended following general safety practices when using our stations, such as ensuring the connector is properly inserted and avoid charging in extreme weather conditions.
Please unplug your vehicle once it’s fully charged to allow other drivers access to the station. Some locations may charge additional fees for idle time once the vehicle is fully charged. Our app will notify you when your car is fully charged, and you can end the session at any time.
You can pay for charging via our mobile app, using a credit/debit card, or through other accepted payment methods. Simply link your payment method to your account, and the cost will be automatically charged at the end of your charging session.
Using our charging stations is easy:
1. Find the station via our app or website.
2. Plug your EV into the charging connector.
3. Start the session by scanning the QR code on the station or through our app.
4. Once your car is fully charged or when you decide to end the session, unplug your vehicle and safely store the connector.
1. Find the station via our app or website.
2. Plug your EV into the charging connector.
3. Start the session by scanning the QR code on the station or through our app.
4. Once your car is fully charged or when you decide to end the session, unplug your vehicle and safely store the connector.
Yes, some of our locations offer the option to reserve a charging spot in advance through our mobile app. Availability for reservations may vary by location, so please check the app for specific options.
The charging time depends on several factors, including your vehicle's battery capacity, the charging speed of the station, and the state of charge when you start. Generally, our stations offer both Level 2 (faster) and Level 1 (slower) charging. For detailed charging times, refer to your EV’s owner manual and our station’s specifications.
If you encounter a malfunctioning charging station, please report it through our app or contact our customer support team immediately. We will work to resolve the issue as quickly as possible. If needed, we will assist you to locate an alternative nearby station.
Information
Frequently Asked Questions
You will find answers about our various construction works, contractor services, and more.
Please feel free to contact us if you don’t find the answer to your question below. Click This ....⬅️
Please feel free to contact us if you don’t find the answer to your question below. Click This ....⬅️
Our charging stations are intended solely for charging electric vehicles. Once your car is fully charged, please remove it to allow other users to access the station. Long-term parking is not permitted, and parking fees may apply at certain locations.
Yes, we offer various membership and subscription plans that provide discounted rates, priority access to charging stations, and other benefits. Please visit our website or contact our customer support team for more information about our membership options.
Yes, we offer installation services for businesses or individuals who want a dedicated charging station. Please reach out to our team for more information on our installation services, pricing, and requirements.
If you need to cancel or modify your charging session, you can do so directly from our mobile app. Simply go to your active session and choose the option to cancel or adjust your settings.
If you’re having trouble accessing your account, please try resetting your password via the "Forgot Password" link on our app or website. If the issue persists, contact our customer support team, and we’ll assist you in regaining access to your account.